Refund Policy

1. Time Limit

We can only process refund requests submitted within 14 days of purchase.

2. What Doesn't Qualify for a Refund

Poor Input Quality

In the event that we manually review your input images and find that they do not meet the requirements for producing successful AI-processed pictures, we are not obligated to issue a refund. However, we may offer to redo the AI-processed photos while providing clear guidelines on the specifications for the uploaded images.

Partial Satisfaction

There are no refunds for liking some AI-processed photos, but not all. Errors in images do not qualify for a refund.

Downloading Images

There are no refunds for liking some AI-processed photos, but not all. Errors in images do not qualify for a refund.

3. How Long Do Refunds Take

Refund requests will be reviewed within 1-3 business days. Approved refunds will be credited back to the original payment method within 5-10 business days. We cannot refund to a different account.

4. How To Request a Refund

To request a refund, you can reach out to photolight.feedback@gmail.com. Make sure to include the email address you used to place your order.